It seems that more businesses are popping up and looking fervently for ways to do things much different than their competition. They may invest in elaborate streaming videos for social media or try something that may be hit or miss. However, there are times when the best way to drive more sales is simple. For instance, ensuring that name tags for employees are noticeable at all times.
It is just like when a person calls a business and the greeting only has the company or department name. The caller should not have to ask who they are speaking with, which can be a waste of time. Giving a personal identification gives visitors and prospects a welcome that says they are ready to do business, even if it does not result in an immediate sale.
Although assessments by outside companies normally come from headquarters, it is one good reason for management to enforce this rule at all times. These assessment agents, also known as mystery shoppers, are required to look at several details within a hospitality or retail operation. One of the main things they will note is whether an employee was wearing a badge or name tag while on the job.
In many of these situations, if employees cannot be easily identified by a badge or tag, then this can be problematic. For stores that do not require an employee uniform, no identification can mean lost sales. Not having a visible tag can also hurt when it comes to using social media for marketing purposes.
Businesses who are active on social media may overlook one area that can either increase sales or make people hesitant to visit. Consumer review sites are very detailed, as posters can upload images to support any claims made, whether they are good or bad. Although the management can reach out directly to those who post a negative comment to resolve the issue, they cannot alter reviews directly.
Review sites give the greatest incentive for staff to deliver the best customer service possible. Even though some people will use these to rant, customers are more than happy to mention someone that has given them exceptional customer service. When someone sees their name attached to a positive review, it can do a lot for the company as well as employee morale.
Large operations should also require identification tags for those who work in various departments. While some may feel this is stifling, or that open communication is better than a badge, it can help bridge communication gaps. This is especially true when working with those that have an unusual first or last name or want to be addressed by a nickname.
Identification tags can also be of use at professional gatherings where others in a particular industry are likely to network. Knowing a name is a nice opener and it is a lot less expensive than handing out a business card at random. By knowing a name and title as indicated on a badge, this point of contact may lead to new business opportunities.
It is just like when a person calls a business and the greeting only has the company or department name. The caller should not have to ask who they are speaking with, which can be a waste of time. Giving a personal identification gives visitors and prospects a welcome that says they are ready to do business, even if it does not result in an immediate sale.
Although assessments by outside companies normally come from headquarters, it is one good reason for management to enforce this rule at all times. These assessment agents, also known as mystery shoppers, are required to look at several details within a hospitality or retail operation. One of the main things they will note is whether an employee was wearing a badge or name tag while on the job.
In many of these situations, if employees cannot be easily identified by a badge or tag, then this can be problematic. For stores that do not require an employee uniform, no identification can mean lost sales. Not having a visible tag can also hurt when it comes to using social media for marketing purposes.
Businesses who are active on social media may overlook one area that can either increase sales or make people hesitant to visit. Consumer review sites are very detailed, as posters can upload images to support any claims made, whether they are good or bad. Although the management can reach out directly to those who post a negative comment to resolve the issue, they cannot alter reviews directly.
Review sites give the greatest incentive for staff to deliver the best customer service possible. Even though some people will use these to rant, customers are more than happy to mention someone that has given them exceptional customer service. When someone sees their name attached to a positive review, it can do a lot for the company as well as employee morale.
Large operations should also require identification tags for those who work in various departments. While some may feel this is stifling, or that open communication is better than a badge, it can help bridge communication gaps. This is especially true when working with those that have an unusual first or last name or want to be addressed by a nickname.
Identification tags can also be of use at professional gatherings where others in a particular industry are likely to network. Knowing a name is a nice opener and it is a lot less expensive than handing out a business card at random. By knowing a name and title as indicated on a badge, this point of contact may lead to new business opportunities.
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